Thank you for your mail order orders from all over Japan.
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*For mail order customers
How to order
"Payment Method"
This is a guide on shipping costs.
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"How to order"
■Please contact us directly at 03-3732-5532,
This
http://www.luvsurf.co.jp/contact/contact.php
Please use the email form to contact us.
[Luvsurf Business Hours]
Weekdays 12:00 PM - 9:00 PM
Sundays and holidays 2:00 PM to 8:00 PM
Open all year round
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About payment methods
■ When paying by credit card
If you wish, please bring your card with you.
Please prepare it and call us at 03-3732-5532.
[Luvsurf Business Hours]
Weekdays 12:00 PM - 9:00 PM
Sundays and holidays 2:00 PM to 8:00 PM
Open all year round
Shipping will be arranged once approval is received from the card company.
■ In the case of bank transfer
Please contact Mitsubishi Tokyo UFJ Bank, Kamata Branch.
The bank account number will be sent to you by email or phone.
Bank transfer fees will be borne by the customer.
The product will be shipped after the transfer is confirmed.
■ In case of cash on delivery
When the product is delivered, you will be asked to pay the product price and cash-on-delivery fee to the delivery person.
Payment is accepted in cash only.
(The cash-on-delivery fee is ¥525, and the surfboard cash-on-delivery fee is ¥1050)
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"Shipping Fees"
"Shipping costs for mail-order items" (excluding surfboards)
■Up to 10kg is ¥840.
(Excluding Okinawa and some remote islands)
■Over 10kg is ¥1,050.
(Excluding Okinawa and some remote islands)
*The cash-on-delivery fee for mail-order items is a flat rate of ¥525.
*The shipping company will be Sagawa Express.
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"Shipping costs for surfboards"
Brand new surfboards come with free shipping and insurance.
(Excluding Okinawa and some remote islands)
■New sale boards are "free shipping" with shipping damage insurance.
(Excluding Okinawa and some remote islands)
■Shipping for used boards is a flat rate of ¥3,150 nationwide, including shipping damage insurance.
(Excluding Okinawa and some remote islands)
*The cash-on-delivery fee for surfboards is a flat rate of ¥1,050.
*The shipping company will be Seino Transportation Kangaroo Service.
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All products will normally be shipped within 2 business days.
In addition, if there are any inconveniences due to weather or other reasons related to delivery,
Please be aware of this in advance.
If you would like to have your order held at a branch office or change the delivery address, please specify the delivery address by phone or email when placing your order. We recommend that you enter a mobile phone number so that you can be contacted at all times.
●We cannot ship overseas. We only ship within Japan.
About returns, refunds, cancellations, etc.
●If the product is damaged or defective upon arrival, we will accept exchanges via email or phone. We will contact you by email or phone to let you know the return address. Please return the product to the address specified by our company, cash on delivery. After confirming the product is defective, we will send you a replacement product.
●We regret that we cannot accept returns, exchanges, or cancellations for any other reasons related to customer convenience.
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"We look forward to your orders!"
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