About product shipping and shipping fees

1.Regular products

Shipping is free for purchases of 10,000 yen or more (excluding tax).

2. Surfboards (excluding Okinawa and remote islands)

*All prices include tax *All prices include shipping and insurance

3. Surfboards Okinawa and remote islands

• Will be sent cash on delivery.
• The amount above is not the same as the shipping fee from Tokyo to your home.
• A separate packaging fee of 3,300 yen will be charged. Therefore, the shipping fee will be displayed as 3,300 yen in the cart.

4. About Shipping

4-1.Delivery company

We will send it via Sagawa Express.
Delivery to Okinawa, remote islands and some areas will be via Yamato Transport.

*Please note that we do not ship by mail as we cannot guarantee against damage, tracking or non-delivery of products.

4-2.Delivery time

You can choose the delivery time from the options below.
·in the morning
・12:00 to 14:00
・2:00 PM to 4:00 PM
・4:00 PM to 6:00 PM
・6:00 PM to 9:00 PM
・7pm to 9pm

4-3.Shipping period

Surfboards are usually shipped within two business days after payment confirmation. However, please note that due to factors such as weather, delivery times, and the need to deliver large items, we may not be able to deliver your board on the date you request.

4-4. Delivery to a branch office or change of delivery address

If you would like to have your order delivered to a branch office, please note this in the comments section when placing your order.
You can change the delivery address before shipping. If the item has already been shipped, please contact the delivery company yourself.

4-5.Shipping to overseas destinations

We cannot ship overseas.

5. Regarding product storage during your absence

Products will be stored by the delivery company for 7 days after shipping from our shop. During that time, the delivery company will handle any redelivery requests or contact you by phone, but if we do not receive any contact from you within 7 days, the product will be returned to our shop after 7 days. In that case, we will contact you and arrange for redelivery, but please note that you will be responsible for the return shipping fee to our shop and the re-shipping fee.